CW
Cobus W
1 reviews | Active since Aug 2009
26 Feb 2016, 22:09
Order still not delivered
We placed an order for a pizza, side and 2 liter coldrink at 17h50. Our driver forgot the coldrink and said he'd be right back with it but never returned. After phoning the branch several times we we're promised by the manager, Tebogo, at 21h (3 hours later) that our coldrink would be delivered shortly. And he even promised to phone back afterwards to ensure that we've received our order. This has not happened and we still haven't received our coldrink, which constitutes theft seeing that what we ordered and paid for wasn't delivered.
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Debonairs Pizza's replyOfficial
29 Feb 2016, 09:36Hello CobusW,
Thank you very much for taking the time to report your experience with our Celtis Ridge Shopping Ce... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Celtis Ridge Shopping Ce... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply29 Feb 2016, 09:36
Official
Hello CobusW,
Thank you very much for taking the time to report your experience with our Celtis Ridge Shopping Ce... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Celtis Ridge Shopping Ce... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)