1 reviews | Active since Nov 2016

29 Nov 2016, 15:02

ORDER PLACED

<p>I'VE PLACED AN ORDER ON SATURDAY NIGHT AT 17:57 WITH DEBOINARS CYCAD POLOKWANE</p> <p>MY ***</p> <p>AND AT 18:01 I'VE RECEIVED AN SMS CONFIRMING THAT MY ORDER ARE BEING PROCESSED. THE LADY OVER THE PHONE TOLD ME THAT MY ORDER WILL BE WITH ME IN 45 MINUTES.</p> <p> </p> <p>AFTER CALLING 2 X TIMES TRYING TO FIND OUT WHAT HAPPEND TO MY ORDER THE FIRST TIME 18:53 AND THEN AGAIN AT 19:08 THE PIZZA FINALLY ARRIVED AT 19:15 - ICE COLD.</p> <p>I'VE PAID FOR THE PIZZA BUT I MEAN THIS ARE VERY BAD SERVICE!!!!!</p> <p> </p> <p> </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Dec 2016, 13:03
Official

Thank you very much for taking the time to report your experience with our (Cycad Centre) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)