TM
Thapelo M
1 reviews | Active since Jan 2014
04 Oct 2015, 20:32
Order not what I requested
What a dissapointment it was to order from Protea Glen mall branch. I ordered a large chicken filler with an extra debonairs source on 4th October @19:13, invoice 258637. I got a surprise when I got home when I realised that the entire pizza did not have any chicken at all. The extra debonairs source I requested was not added. This was the worst experience I have had with debonairs. I will never waste my time and money on debonairs again if this is what they are resorting to. Entire pizza went to the bin.
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Debonairs Pizza's replyOfficial
06 Oct 2015, 11:41Hello thapelomster,
Thank you very much for taking the time to report your experience with our Protea Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Protea Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply06 Oct 2015, 11:41
Official
Hello thapelomster,
Thank you very much for taking the time to report your experience with our Protea Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Protea Glen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)