Order not placed by Debonairs consultant

I put in an order online via phone for collection. The consultant confirmed which store to collect and told me 20 minutes for collection. When I get to the store, I was told my order did not come through. I had to put in the order again and wait another 30 minutes. I called the number again to confirm what was the issue and I was asked why I’m not putting the order at the store. They were not bothered at the fact that we order online to limit the waiting time when you get to the store, this is for convenience. Debonairs did not even acknowledge their fault and don’t even try to assist in getting my order done quicker than waiting again for 30 minutes.