SS
Sikhumbuzo S
1 reviews | Active since Sept 2015
27 Sept 2015, 15:16
Order Not Done After 15mins
I placed an order for two RealDeals and I was told it will take 8-10 mins, after 15 mins I go ask Caroline, she goes ask at the back and I could hear them saying its not done yet. But she comes back and say its almost done I must wait another 5 mins. I asked her to refund me coz its already more then time she promised and she's lying to me coz I heard everything. Im very angry with what they did. Its was order #111 (2 Real Deal Chicken & Cheese)
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Debonairs Pizza's replyOfficial
29 Sept 2015, 11:50Hello sikhubu85,
Thank you very much for taking the time to report your experience with our Newtown Junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newtown Junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply29 Sept 2015, 11:50
Official
Hello sikhubu85,
Thank you very much for taking the time to report your experience with our Newtown Junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newtown Junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)