Order not Delivered and ******** staff members

Very dissappointed with Debonairs Phoenix Plaza. Placed an order for delivery on Friday night, waited for hours and no pizzas were delivered. I went in to the shop today (Sunday) where i requested to speak to the manager whose name starts with "A" cant really remember the whole name as she did not create a positive impact. This woman seemed so lost and after making wait for over 15 minutes while she stared into a PC, she advised me that she would have to wait for the driver to query what happened. I made mention to her that if the pizzas were late or not delivered they were free to which she claimed that there are terms and conditions. I asked her to please inform me of thise terms and conditions but she didnt know them and just stared at me blankly. Then asked for my name and number and said she would call me. Its 5 hours later and still no call. If this is the pathetic service and uninformed staff that Debonairs has then i want nothing to do with their product. This is very upsetting. If anyone has the details of the franchise owner please be so kind as to reply with it. There was not even a courtesy call to say the meal was not being delivered or afterwards to apologise.