Order Not Delivered

***)

I am writing to formally express my deep disappointment and frustration regarding the service I received today. I placed an online pizza order at your Elim branch at approximately 16:59, and since then, I have been left completely unattended to.

I have made more than 15 calls using my own airtime in an attempt to follow up on my order, yet I received no meaningful assistance. I was repeatedly assured that the driver was on the way, which gave me the expectation that my order would be delivered shortly. However, this turned out to be untrue.

To make matters worse, I went as far as contacting a supervisor, only to be informed that the store had already closed and that I would have to wait until the following day for the pizza to be delivered. This is completely unacceptable, especially after the numerous follow-ups I made and the assurances I was given.

It is extremely frustrating that after putting in so much effort to get clarity, I was ultimately left without my order, while my money has already been deducted. I should not be expected to wait until the next day under these circumstances.

Due to this poor and unprofessional service, I am requesting an immediate refund of my money. I expect this matter to be treated with urgency, and I would appreciate prompt confirmation once the refund has been processed.

This experience has been very disappointing, and I hope that necessary measures will be taken to prevent this from happening to other customers in the future.