Order not delivered

I have never felt so humiliated in my life, my kids requested a treat from Westonaria Debonairs Pizza. Due to poor service delivery my family didnt get what they ordered. It was at 18:43 when i placed my online order and paid for it. As I was tracking the order the app gave an error. At 19:54 I called the store and the call center advised that they had a high volume of orders and that the driver would be coming soon. They confirmed that they were an hour late on orders. They said the order was out and they woulf track the driver.I called again at 20:04 they confirmed that all orders are out. And that my request has been escalated. I received a call from the representative whom was shocked that the order was still not delivered this was at 20.39. I called again at 20:46 the lady advised that she would try get hold of the manager, she then called back at 20:54 advising that they confirmed all orders are out and that the store was closed I confirmed that nothing yet. It's now 21:21 my order never came my 5 year old and my 2 year old are not only disappointed they think I **** to them. Reputational damage. My biggest rule is never lie in my house. Debonairs Pizza has not only made me a ****. They left my family stranded tonight. This is my 3rd count of poor service. No human touch at all. How do I undo the experience? My kids will forever have this memory Mommy over promised and under delivers. When actually I did what was asked Debonairs Pizza failed me.