ORDER NOT DELIVERED!!!!!!!
DEBONAIRS CHRIS HANI IS *******!!! I PLACED AN ORDER AT 6PM WHEN I CALLED THE STORE AT 9PM I COULD NOT GET THROUGH I HAD TO ****** CALL THE CALL CENTER TO FIND OUT WHAT WAS GOING ON THE FEEDBACK I GOT WAS THAT MY ORDER WAS DELIVERED TO ME THE MANAGER KEPT ON TELLING ME ******* ABOUT HOW THE DRIVER DELIVERED MY ORDER TO ME SHE THEN TOLD ME SHE WILL CALL ME BACK BUT SHE NEVER DID SHE KEPT TRYNG TO BLAME ME FOR THIS . WHY IS IT THAT DRIVERS DON'T VERIFY BEFORE DELIVERING AN ORDER. ARE WE RECEIVING SUCH POOR SERVICE BECAUSE WE ARE IN THE TOWNSHIP IT'S REALLY DISGUSTING HOW WE ARE TREATED I WANT MY MONEY BACK SINCE I MADE A PAYMENT ONLINE!!!!!!
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Replies (2)'s updateReviewer Update
12 Aug 2019, 14:55so i laid a complaint on Saturday regarding the above no one has called me to resolve this matter in stead i had to be the one calling the store demanding for answers then i came across a rude manager by the name of Caroline she says that they drivers do not have to verify before dropping off an order at any address and there is nothing that she can do she literally said to me WHAT DO YOU WANT ME TO DO is that how customers are being treated i was shocked at such behavior.i was promised to be called back again but NO ONE HAS CALLED ME!!!!!!!THIS IS PATHETIC
's update12 Aug 2019, 14:55
Reviewer Update
so i laid a complaint on Saturday regarding the above no one has called me to resolve this matter in stead i had to be the one calling the store demanding for answers then i came across a rude manager by the name of Caroline she says that they drivers do not have to verify before dropping off an order at any address and there is nothing that she can do she literally said to me WHAT DO YOU WANT ME TO DO is that how customers are being treated i was shocked at such behavior.i was promised to be called back again but NO ONE HAS CALLED ME!!!!!!!THIS IS PATHETIC
Debonairs Pizza's replyOfficial
12 Aug 2019, 16:31Hi Palee
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Debonairs Pizza's reply12 Aug 2019, 16:31
Official
Hi Palee
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Debonairs Pizza Team Customer Care Line: ***