Order never received

I called to order pizza. The store in Protea Glen phones where not being answered opted for the call Centre. I got put through to lady by the name of Polite. She too ages to understand my order and then finally we were done. The order was placed at 17h00. I received an sms saying my order had been placed yet the street address and as correct but the area was wrong. I called her back to try rectify this again it was hassle. Of which she said she will call me back in 5minutes. 10minutes later I called her back explaining that I am not in Kathlehong but in Protea Glen soweto. She said she will fix it and is calling the shop. A few minutes later I received a call from Debonairs Kathlehong asking me where I am. I informed them that I was not in Kathlehong. I called back still getting through to Polite I explain to her that she has not fixed the issue and it is now 1745. She then get annoyed with me as I am trying to inform her of her mistake. I switched from English to Zulu because she was not understanding. Finally a lady called Lebo takes the phone and is now assisting me with the order and saying she will call the store manager and ask him to put a rush on it. I agreed repeated my order and was done. At 1845 I receive a call from Debonairs Protea Glen informing me that they just got my order and they do not have subs. As I am questioning the lady on the phone as to why advertise subs if you do not have. She didn't assist me and she hung up the phone on me. I have lodged a complaint on their website and until now they have not responded. Why offer subs on the menu yet you don't have them in store? Why advertise them why have them on the store menu? Call Centre agents are not patient. Store workers just hang up the phone and they are done. I could've cooked or found another pizza place who will take care.. The service is *******.