MJ
Mariam J

1 reviews | Active since Aug 2016

26 Aug 2016, 17:46

Order incorrect Store not taking calls

<p>I placed an order online at 16H11 for an on the double pizza. The pizza arrived at 17H20 and after the driver left we checked the order and found one 1 pizza in the box. The pizza was a plain cheese pizza and not the spicy chicken with tikka sauce ordered. Called the store and the manager didn't want to take our calls. After 4 calls he took our call and advised that the order will be replaced. At 18H10 we received a single chicken pizza with tikka sauce. Tried calling the store as we were still one pizza short. Had to drive to the Phoenix plaza store to get a refund. The manager only refunded for the pizza. When asked about the extra sause we paid then he refunded us. Finally received a refund at 18H27 and bought supper elsewhere</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Aug 2016, 11:06
Official

Thank you very much for taking the time to report your experience with our Phoenix Plaza branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)