1 reviews | Active since Aug 2013
Order for delivery, self fetched...
I ordered Real deal pizzas x3... Sweet and sour chicken, cheesy pep and 4 seasons.. At 19:26 ... I waited until 20:42...and still no deliveryman... When I phoned the shop 6 times, asking where the guy is with my pizza... The lady said he left with the pizza some time ago... So I waited 10 min agen... He still didn't come... So I drove down to the shop... Keep in mind I had a C Section Birth, but am driving down because my kids had to eat... I arrive there at the shop, I asked one delivery guy that was standing outside, to call the manager out to my car, BECAUSE I CAN BARELY WALK... she came out...I told her my frustration... She apologized, I forgave her because she's a friend of mine, but seeing that this is not right from the side of debonairs...put friends aside and do business. She then came out with my pizzas and I paid and left... Keep in MIND THE SO CALLED DELIVERY GUY SAID HE'S ON HIS WAY by 20:22....BEFORE I ARRIVED AT THE SHOP... HIS NUMBER IS *** but he wasn't even there when I got there... And the pizzas was still I'm the shop....<br> <br> <br> Please get the cheese right... I'm a regular customer, I don't have time for ups and downs... <br> <br> Thnx<br>
Thank you very much for taking the time to report your experience with our Grahamstown branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Grahamstown branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
