cV
chanique V
1 reviews | Active since Nov 2014
26 Nov 2021, 21:17
Order delayed 2 hrs, sent back for refund
Order number ***3
Order placed on 26 November 2021 @ 19h25 with you Gezina branch. To be delivered to my son and his dad. Time now is 21h11 and driver is only now almost here. Branch disconnected their phone as I called just after 8 to follow up and they said the order is ready but they're waiting for a driver. A few minutes to 9 I tried calling again and disconnected. They never kept me informed. So food from another establishment was ordered and pizza will be sent back for a full refund. I don't want credit on my debonairs account, I want the money refunded please. A more formal complaint on another forum will be given if no feedback is received.
Regards,
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Replies (2)cV
chanique V's updateReviewer Update
26 Nov 2021, 21:22I would also like to add that this is not the driver's fault, it is the staff at the branch that had no communication skills. The driver cannot be blamed as he was doing his part of the job and contacted me.
cV
chanique V's update26 Nov 2021, 21:22
Reviewer Update
I would also like to add that this is not the driver's fault, it is the staff at the branch that had no communication skills. The driver cannot be blamed as he was doing his part of the job and contacted me.
cV
chanique V's updateReviewer Update
03 Dec 2021, 13:29Still no feedback from the Management regarding the refund. It's been a week.
cV
chanique V's update03 Dec 2021, 13:29
Reviewer Update
Still no feedback from the Management regarding the refund. It's been a week.