XH
Xolani H

1 reviews | Active since May 2015

03 May 2015, 07:53

Order 1 hour late because of no stock.

So yesterday I discovered Debonairs impressive new mobi site where one can order online - very convenient! 10 out of 10 for that!<br> <br> The order was placed at 18:30 and I was told that it would arrive at 19:10. I then get a phone call saying the shop is out of stock and that my order would arrive at 19:30. <br> <br> I call back at 19:40 and am told that my order is ready but will take another hour to get delivered to me because there aren't enough drivers. I remind them to bring a card machine as I had stipulated on the online order.<br> <br> My order arrives at 20:10 (1 hour late) and the driver doesn't have a card machine! So I end up having to drive out anyway to an ATM to withdraw cash.<br> <br> To add insult to injury, one of the pizzas is all squashed up in the corner as if it were handled vertically.<br> <br> In a nutshell, impeccable online ordering service. But ability to deliver in a similar manner failed dismally!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 May 2015, 08:19
Official
Hello Xolani Hleza,

Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)