SV
Senushka V

1 reviews | Active since Mar 2009

19 Sept 2015, 22:13

Online Payment accepted but no delivery

I placed an order around 9.20pm online and paid by credit card online. Payment was accepted. I then received a call from the manager to say that they are closed and can they deliver my order tomorrow! I refused (the inherent stupidity in that request is astounding) and asked that they cancel the order and refund my credit card. I was then told that they cannot refund my card and they will send a driver tomorrow with cash. I will not be at home tomorrow. I cannot understand why a refund cannot be processed to my card. What kind of an online system does not allow this! or allows orders to be placed after the store is closed! I asked the manager to send me an email which I have not received so that they can deposit the cash in my account. <br> I am demanding that my card is refunded immediately. Anything short of this is theft. I had stopped eating at Debonairs due to bad service and decided to give them another go - what a mistake!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply20 Sept 2015, 12:25
Official
Hello sv1,

Thank you very much for taking the time to report your experience with our Pan Africa Junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)