Online orders not processed

Dear Sir / Madam, <br> <br> I would just like to make management aware of the fact that the staff in the restaurant might not fully understand how to handle a online order.<br> <br> I ordered Pizza on Sunday the 28th of February 2016 at 12:02. At 12:50 I called the restaurant to confirm that my order is still to be delivered but I clearly heard that the cashier was not aware of my order and said that the driver was on his way. She was friendly and did apologize for the delay. <br> <br> Unfortunately my pizza was delivered at 13:20 and I only live 2 km from the restaurant. Thus my pizza was only made after my call at 12:50.<br> <br> The driver was also not aware of the fact that I paid an online tip of R15 for him. When I told him that I gave him a tip online, he said that he would not be able to get that tip from Debonairs. This was strange to me and I think this should be looked into.<br> <br> My main concern is that the next time I order from Debonairs online that I would have to follow up again with a phone call, which defeats that purpose of online orders. <br> <br> Please train your staff in processing online orders. <br> <br> Kind regards