Online Ordering - No delivery yet charged!

To whom it may concern,

I have placed an order from you app at Debonairs Hatfield. The payment was processed and I received confirmation via SMS and on the app that the order is received and being processed.

After approximately 45mins I tried to reach the store in question, but was unable to. I then spoke to your central contact center and they were unable to locate the order or put me through successfully to the store.

The online chat feature implies one can speak to an agent, but it only tied to a unhelpful bot.

I had to phone them back repeatedly without getting any answers.

Approximately 90 mins after I placed the order, via the web based tracking it showed that the order has been delivered by “Hadi”.

I never received the order!