1 reviews | Active since May 2016
Online ordering
<p>Order placed & paid online on 03/10/2016 at 18:25 for delivery at 19:15. Called them at 19:30 to find out what happened to my order. The call centre was of no help and just asked me to phone the branch directly. Spoke to Gary at Three Rivers branch - my pizza was ready for the driver to collect. I again phoned at 20:00 and was told the driver has just left. My order was finally delivered at 20:30 - ice cold. What about your promise...."if its cold... its on us"? The manager will have to refund me and hopefully they will introduce the credit system on the website soon (if it's there already, I'm not aware of it)</p>
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
9 days and still no contact from the branch?
9 days and still no contact from the branch?