Online order over 2hrs late

I would love to express my disappoint with your store at Dube. I am disgusted by the service and efficiency. May I highlight that, it's really unfortunate that just because a franchise is based in Soweto, the service will always be terrible. Customers are disregarded all the time. I ordered online at 17:08 and it's now 19:00 and I'm still waiting for my order. The tracking functionality on the app doesn't even work, I keep calling the store and they tell me that the driver is on the way, he has been on the way since past 6. I have given this store so many chances to redeem itself but it always leaves a bitter taste in my mouth! It's a pity I am not on Facebook, and you don't have an Instagram page but I was definitely going to expose you!