Online order/online payment but no food

<p>I am not sure how this is working, to have an actual store and the online ordering not correspond. I placed an order for delivery. The distance between the store where i placed an order from (Debonair's Yarona) and where i live are within 5km radius (Which is what the delivery distance is defaulted to). They first call me to ask about the order i placed because they do not know it. Second of all, the manager (Humphrey Modiba) calls me and asks where i am located. After i tell him, he tells me that they do not deliver where i am (Regardless of being within the 5km radius). The reason for this is that the drivers have rules that they only deliver at certain areas (he named them) and the other areas will not be delivered for (regardless of being within the stipulated and allowed distance). I have confirmation that my order is being prepared and will be delivered to me soon, but the store manager is telling me a different story. Why do we have an issue of this nature where the we have to pay and confirm payment but end up not getting our meals? I have been a fan of this pizza company but after this incident, i am doubting the fact that they are reliable. If only i can be able to get back my money, i don't care about other things.</p>