QM
Qaqamba M

1 reviews | Active since Oct 2014

18 Nov 2016, 22:32

Online order not to be used

<p>I made an online order around 18:40 and payed , I recieved a confirmation in due time.At around 19:00 I called Sutherland Umtata branch to make a follow up. They confirmed that my order has been recieved received and will be delivered. I waited and called again at 20:00 the phones were not answered. I then called the customer care which put me through to the Butterworth branch. I was assisted by the Manager, he gave me the Umtata branch Mannagers number. I was assisted by a lady named Onke but she was struggling aswel.She gave me a number, when I called the lady by the name of Mpo***azi said she will get back to me. I waited she never did. She phoned after 45 min to tell me a lie that the pizza was delivered and there was no response. 5 min after speaking to Mpo***azi the pizza was delivered at about 22:00. It was a mess, it had too much barbeque/chutney.too many peppers. My experience was really awful. I don't think il ever attempt to order online and/ or order pizza at Sutherland branch.</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply21 Nov 2016, 11:43
Official

Thank you very much for taking the time to report your experience with our Mpo***azi branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply21 Nov 2016, 11:47
Official

Thank you very much for taking the time to report your experience with our Sutherland, Mtatha branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)