Online order issue

When visiting Rustenburg for a weekend I used the Debonairs online system to order a pizza. Relatively painless. I got confirmation almost immediately that the store had received my order. Then I waited. And waited. After an hour I phoned the store. "Oh yes, we see your order. Well do it now. The manager will call you right back." 45 minutes later the pizza finally arrives. (No call from manager) Only it's the standard pizza. No "thin and crispy base" as requested. No "half cheese" as requested". No "extra pineapple" as requested. I accepted it since I was starving, but pointed out the issues to the driver. "I'll get the manager to call you" The manager didn't call, so I logged an online complaint (since I ordered online). No response. Almost 3 weeks later and still no response, although I did get one call asking whether anyone had been in contact with me - um, no.

And now I don't really want the store manager to call me, I live 1500kms from Rustenburg. I ordered online so I was hoping for a solution from Debonairs Online.