SS
Sela S

1 reviews | Active since Feb 2018

31 Jan 2019, 07:14

Online Order - Half of the order delivered !!!

On Saturday 26 Jan 2019 I ordered online only deal of 2 medium pizza's tikka & something meaty, 1 death by chocolate + 1 1L coke at Debonairs Eldoraigne for delivery, order number: 83 Invoice number: 777312 at 18:21. I was far from home and the order was for my kids. I told my kids what I ordered and when the driver arrived at the gate he ONLY gave them 2 medium pizzas. My eldest son then phoned me to tell me they didn't get the rest of the order and when he asked the driver he said the order was for two pizza's only!! I tried to chat live to Debonairs and I didnt get any assistance from the chat. My question is What happened to the rest of my ORDER!! This is *****/******** of customers. Not sure if its the driver or the said store's fault but I demand my money back!

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 Feb 2019, 12:54
Official
Hi Sela
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***