KT
Keabetswe T

1 reviews | Active since Feb 2015

20 Feb 2016, 21:26

Online order

I have two issues. Firstly, I'm unable to fathom the reason an establishment such as Debonairs Pizza fails to update its website as and when necessary. For instance, the website shows that Maponya Mall doesn't do deliveries, therefore, when ordering online, your only option would then be to collect the food. <br> So, with this in mind, I opt to place an online order as I was fully aware of the fact that I wouldn't be home to receive the order and would, therefore, only be able to collect it. However, as I made my way to the store to pay for and collect my order, I get a phone call from my little sister telling me that the pizza had been delivered. I ask the cashier why my order had been delivered, she said that if one's address was on the system, the pizza was delivered as the website made no allowance for delivery. WHY? If you force me to select COLLECT, why do you then DELIVER?<br> Secondly, I hate that the delivery guy told my sister to tell me to call him after I'd paid and put the cashier on the line so that she'd confirm. Why does this blunder become my problem and an additional cost to me? Phone calls aren't free and I don't get why they must be made by ME.<br> This is not on!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply22 Feb 2016, 11:50
Official
Hello Keeyah,

Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)