SN
Sabelo N

1 reviews | Active since Mar 2015

09 Sept 2015, 20:18

Online Order

Hi<br> <br> Sunday the 06/09/2015 I ordered two real deal meals and the driver delivered only the pizzas and looked me like I was crazy for asking where the drinks were? He then left without an apology from him or the store for this inconvenience. I again chose not to make a big deal of it. <br> <br> this was not the first incident either:<br> <br> Today the 09/092015 I ordered another two real deal pizzas (you can check the details as I ordered online) and to my surprise the cashier (Shannon September) from the Goodwood store called me to tell me that I can't add chicken and mozzarella on my order as the real deal pizza are a standard margherita pizzas. then informed her to cancel the order and give me a refund and she agreed. an hour later a driver calls me to deliver a pizza and i told him that i had this order cancelled. i want my money back.<br> the attitude of the driver and cashier were appalling, they lacked etiquette and professionalism.<br> i want my money back, as this is unacceptable to me.<br> <br> its really a shame as i am a debonairs customer, order it at least once a month.<br> <br> regards<br> No More Debonairs Pizza

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply10 Sept 2015, 09:22
Official
Hello sabtha989,

Thank you very much for taking the time to report your experience with our Goodwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)