Online oder

I im really disappointed at sasolburg Debonairs for the bad,disappointing and dissatisfied service, i bought my pizza at 9:00 online, i was told at 10:30 my pizza will be ready, i went, drove there from work for collection, i waited there until 11:00 without my oder, i then decided to drive back to work, i didn't receive any oder or call then they call me at round about 13:10 that my oder is ready, by that time i already ate, bought food at the trust worthy food chain, i really hate Sasolbug debonairs, they should have told me there busy i wont be able to get my oder that was gonna be fine, now they said my oder will be ready at 10:30 now i must be happy that my oder was only ready at 13:10 from 9:10 when i ordered, these is not a nice experience at all, i wouldn't recommend anyone to debonairs, i think they must stop selling online, and the other thing you can't use vouchers over the counter it can only be done online and stuff has a bad attitude towards customers