1 reviews | Active since Nov 2017
Online App is a joke slowest order ever
I ordered an online pizza at 19:33 arrived at the Athlone store at 20:20 was then told despite the slogan WHY STAND IN LINE ORDER ONLINE was requested to stand in the orders line once at the counter they only then acknowledged the order spent an additional 10 mins waiting while the only started preparing my order only to discover they could not complete it and asked me to swop one of the items a further 15min wait all an all over an hour and a half before I got my order.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***