CM
Charity M

1 reviews | Active since May 2012

08 May 2015, 20:55

One thing that came into my mind was \*****ing"."""

Around 7:15 I went to your branch in Randdridge Debonairs pizza which is next to Steers where there is a Caltex garage. A cashier helped me and I ordered my two large pizzas only to be told that the card machines were dead and not working. I went back to the car to ask my husband for cash and he didn't have so we decided to get steers next door. When I was now approaching steers I saw the lady swiping the white guys card at debonairs just less than 5 mins before I left that place. I was so ****ed of that I went back to ask her what was going on, and she told me that the other machine was working. So I asked to speak to the manager who was not helpful at all he just said to me yes the other machine was not working when I came the 1 st time. So my question is why was I not helped on the other machine the 1 st time I was there. Why also did the cashier say the card machines are dead not working instead of saying we have a network problem. I ended up buying steers i don't like. I suspect this guys wanted cash for themselves. I love my Debonairs but I think this will be my last time visiting this branch and it's so sad because that's were we buy our Friday pizza every Friday.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply12 May 2015, 12:39
Official
Hello Ladycee,

Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)