On the 28 December 2024 I went to Debonairs kingsburgh Durban KZN to buy Pizza

On the 28 December 2024 I went to Debonairs kingsburgh Durban KZN to buy Pizza. I use the Kiosk machine as the payment was processing the machine went off but the payment was successful. I went to inquire to the person in-charge and he told me that the payment will be reversed so I bought Pizza and did the payment for the second time. Around the 30 December I checked my account I saw the payment was not reversed and I phone Debonairs to do inquiring regarding the payment and they told me to print statements and send it. So the payment reflected on the 31 December on my account so I printed the bank statement and I send via WhatsApp to Nombusa as I was told to do so by her and she was going to give the manager who will phone me. Till today no one is phone me to let me what going on regarding my money I am the one whose doing the run around after them