Nothing debonair about you!

Careless and listless service! I placed an order online just before 8 this evening and the payment was promptly taken from my account. I was then redirected to the debonair website from the payment gate, only to find the place a new order screen! My order had not been recorded at all. When I used the chat option the agent named Lihle simply said if you can't see the order your money will most likely be reversed after 7 days. Wow! Stellar service that is! I then called the contact centre and spoke to Cheldon who also was not an ounce of help and was quick to provide me with the stores contact information for me to do my own investigation as he was clearly not bothered to even pretend he'd like to help!

The point of it all. I demand that my refund be processed immediately and to be received in my account no later than COB 15/08/19. I trust this will not prove too hefty a task for your most capable service staff.