nothing beats apologizing for the delay than lying

<p>I placed an order at 18:00 on line and for delivery forgot to put the unit number at 19:20 called to update my address after checking out numerous times for the delivery , 19:30 I called again to be told my order is still at the shop it will leave in 5minutes so I requested to speak to the manager since this is not acceptable what happend to 45 minutes so I requested that he calls me cause even if the unit number was not there it doesn't mean my food must not be delivered when you place an order since when does the manager or dispather sucks up its a complex. </p> <p>Eventually my food arrives at 8 after the driver has been calling apperantly he has been looking for the complex number but atleast he was human to finally admit he left the shop ten minutes ago where as the manager had the nerve to lie and say he called me and my phone was off when he picked up my unit number was not there plain lies freaking part he sees nothing wrong for the two hours delay and pushes the blame on the call centre staff I have been speaking to .</p> <p>There is no trainsmash or no one ever dies for saying " we apologise for the delay and inconvenience which he failed to do and but instead lie.</p> <p>Am disappointed and actually angry.</p>