Not so A-ma-zing service

"We are unable to get hold of you re your Debonairs Pizza CAS-***-M6B3G4 Please note we will close the case after a further attempt within the next 24 hours."

The above is a text message received after stale cheese grillers were delivered by Debonairs Pizza's outlet.

Is this how they deal with complaints from customers? Surely it isn’t A-ma-zing