Not pleased with Debonair s yet again!!!!

I walked into the Debonair s restaurant in Grahammstown on the Sunday of 25/10/2015. I then went on to placing my order at 14:58, i ordered the meal known as ON THE DOUBLE. I then waited for half an hour before i proceeded to the front desk to ask what was happening with my order. I was then told that there was one women working on the pizzas and then i should please bare with them. I do not understand why i was not told this when i made the order in the first place. I do not understand the logic, because if you a well known franchise and you are short staffed you call in back up staff to fill in. Altogether i waited 44 minutes for my order. I really do not appreciate this This is the 5th or 6th time that i have a complaint about this branch. I keep getting told each time that this situations will never happen again, but that seems to be a lie as they continue to happen every time. I would like to know how this would be dealt with immediately. I am also still waiting for my vouchers promised to me. I would like to have them as soon as possible as well. I can take this further if it needs be.<br> Hope to hear from you soon and how it will be dealt with.<br> Kind Regards Chevon Mia