PR
Petro R

1 reviews | Active since Apr 2014

26 Nov 2015, 18:05

NOT IMPRESSED

Last night we ordered in with Debonairs from Carnival Mall. Placed my order at 18:23 for on the double special with 2 extra sides & 2L Coke. The 2 sides was for Donut Dippers & a side of cheese&garlic bread ripper.The 2 pizzas was the Chicken&Feta& the BBQ Bacon. We were asked do we want extra cheese, & yes, we would like extra cheese as well. At 19:01 we received a call from Debonairs to advise the power has just gone out, secondly, somebody made a mistake with the order & instead of the Chicken&Feta a Pepperoni pizza was made. We were asked do we want to take our order incorrectly, we agreed- although totally upset, you are hungry, what do you do after 7 if your proposed meal was take out. 19:22 Debonairs arrived at our place - this is after the promise of 40 minutes to delivery time. An hour later,! Open the pizzas and it looks like a 2 year old prepared it, the cheese was not even fully melted, and no sign of extra cheese, the crust tasted underdone - I suppose due to the power outage - by 19:01 it was already 40 minutes passed. no chocolate dipping sauce for the dippers,no garlic on the ripper. R211 for absolutely poor quality. I expect a full refund,wont use Debonairs again!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply27 Nov 2015, 11:30
Official
Hello PetroR,

Thank you very much for taking the time to report your experience with our Carnival Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)