cB
candice B
1 reviews | Active since Mar 2014
26 Jun 2015, 20:59
not impressed
called in to debonairs at 18:21 for on the bouble and a kids bacon and ham we waited a hour and 20 min we called in spoke to the lady that answeread the phone she could not tell us how long he had left the store <br> <br> the driver arrived with out my daughters food we asked him were it was he said he forgot it and can't go back and fetch it cause he will be in trouble (and he still had the ordasity to take the tip)<br> <br> so had to spend extra money to go down to the store to collect what we orded we got an \APPOLEGY"that was all.<br> <br> I'm very disgusted in the way that was handeled """
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Debonairs Pizza's replyOfficial
30 Jun 2015, 11:17Hello candice02 ,
Thank you very much for taking the time to report your experience with our Monti Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Monti Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Jun 2015, 11:17
Official
Hello candice02 ,
Thank you very much for taking the time to report your experience with our Monti Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Monti Vista branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)