1 reviews | Active since Apr 2016
Not happy at all
<p>So visiting friends Sa****ay, we decide to order Debonairs delivered from Philip Nel Park branch. And I am not impressed with my whole order. Let's start, the pizza, was just ok. By the time I finished complaining to the manager, it was cold. Which is already a problem, as why do I need to waste my time, and more money to complain.<br /><br />Then the donuts where old and stale. Then the main problem, the ****tail Cheese Grillers, when my wife opened it, she spotted a little leaf. Not so big a deal, and then she pulled out a long black hair with sauce on. Hence the reason I phoned the manager - think I spoke to Komalo. He was very sorry, and said he will have it replaced, but the drivers where out and busy. So an hour later we only recieved the new grillers, and they took the problem grillers with them, but we did take pictures of this before they took it. <br /><br />So my pregant wife could only eat, stale donuts and some of my pizza, and I had 1 slice cold pizza, and by that time it was not nice at all. There was nothing wrong with the money I had to pay for this, but what I got in return was awfull!!!! My whole dinner was ruined. I don't even want a call from this branch, I will not support them again, and they can't raplace my meal, as I am in Montana, and I am not going to drive there. Lost my faith in the brand.</p>
Thank you very much for taking the time to report your experience with our Philip Nel Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Customer Care: 0861 DPIZZA (3749
Kind Regards,
Debonairs Pizza92)
Thank you very much for taking the time to report your experience with our Philip Nel Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Customer Care: 0861 DPIZZA (3749
Kind Regards,
Debonairs Pizza92)
