CD
Chantell D
1 reviews | Active since Jun 2015
12 Jun 2015, 15:44
Not Happy
I Placed an online order at your Colony branch at 13h05. I received an sms advising that my order has been received and it will be delivered around 13:15. i called around 14:45 to confirm where my order was. i was told there is only one driver. Around 15h30 I called back to cancel my order as we are leaving work at 15h45. I explained to the lady that we ordered this for lunch and not supper and was asked to wait for the driver twice after cancelling the order. No one called or sent an sms advising that my order will be late and two and a half hours late is unacceptable. This is the last time we ordering lunch from them
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Debonairs Pizza's replyOfficial
15 Jun 2015, 08:20Hello Chanty1983,
Thank you very much for taking the time to report your experience with our The Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our The Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply15 Jun 2015, 08:20
Official
Hello Chanty1983,
Thank you very much for taking the time to report your experience with our The Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our The Colony branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)