aM
anga M
1 reviews | Active since Dec 2018
31 Aug 2019, 13:00
Not good at all.
I ORDERD PIZZA ONLINE @ 10:47 NO ONE CALLED AFTER AN HOUR I CALLED. THEY SAID THEY DID COME AND MY PHONE WAS OFF! I DID NOT RECIEVE ANY VM MESSAGE. THEY THEN ARRIVED @ 12:46 ... No one called . I WAS LUCKY I DID NOT PUT THE TV ON.. THE GUY SAID HE DID NOT HAVE AIRTYM HYBO GUYS. AND WHEN I GIVE HIM THE CARD TO SWIPE ... IT IS OFFLINE IMAGINE! I STOOD THERE WITH HIM FOR 10 MINS he ASKED ME TO CALL THE MANAGER FR WHAT? OK HE GAVE ME THE PIZZA WITH FANTA ORANGE AND I ORDERED COKE! HE SAID HE WILL COME FETCH THE MONEY AGAIN? FOR WHAT? I GET IN THE HOUSE THE PIZZA IS SO COLD. ALL.OF THIS IN ONE DAY AT DEBONAIRS PIZZA KHAYELITSHA!
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Replies (1)
Debonairs Pizza's replyOfficial
04 Sept 2019, 15:36Hi Anga
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply04 Sept 2019, 15:36
Official
Hi Anga
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment as we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologise for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***