Not customer centric

<p>I placed an order with Debonairs Pizza Clamremont at 8:13pm online. On my profile, it provided me with 4 Debonaires branches I could choose from based on where I live, so I chose Claremont. I then.received a confirmation text message confirming my order for delivery. I then received a call from the delivery driver stating that he is infront of my house. When I went outside I realized he must at the wrong address as he was not there. He then called back to advise that they do not deliver in my area. I requested a call back from the branch manager. E Nyandoro who claimed to be the branch manager called me to advise that they do not deliver in my area, even though the website stated otherwise. She first suggested that even though it's an online order, that I must collect it myself. When I refused for obvious reasons, she the stated that she will transfer the order to the Wetton branch as a solution for the inconvenience caused. She then called back stating that the Wetton branch do not deliver in my area and that she will place the order with Grassypark branch. She then advised that I will forfeit the voucher/discount that I also had when placing the order with Grassypark. I advised that the service I am receiving is totally unacceptable. She then stated that she will call me back. When she called back, she stated that as confirmed and advised by the Claremont branch owner named ' Zaeem', that I will have to place an order directly with the Grassypark branch and that I will be expected to pay the full amount due in cash, minus the voucher I had, and that they will give me the voucher back the following week as there is nothing that they can do. Even after I stated that I will report this to hellopeter.com, a dont care attitude was still displayed, not bothered how it may impact the Debonairs Pizza brand. This level poor level service has definitely put the debonaires pizza brand into disrepute. It is 9:51pm and still havent had any supper. Truly and an utter dissappointment. </p>