SB
Shawn B
1 reviews | Active since Feb 2013
03 Dec 2015, 11:21
Not committed to their MENU
I am very upset with Debonairs I went to the store in Queenwood yesterday I wanted to try their new cheese and garlic bread and guess what no stock, it was fine I was already disappointed, then I decided to buy 2 pizzas and a sub and guess what I received pizza without mozzarella cheese since when did Debonairs change their cheese brand it tasted very bad and not even like a Debonairs pizza, how can such a big franchise group's quality in pizza decline overnight. I am very upset with Debonairs as they do wrongful adverti*****t, stating pictures of mozarella cheese on their menu's when they actually put on cheddar or some cheap cheese.
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Replies (1)Debonairs Pizza's replyOfficial
04 Dec 2015, 09:17Hello Kaylim1,
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply04 Dec 2015, 09:17
Official
Hello Kaylim1,
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Queenswood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
