Not AMA-Zing service

I would like to share my disappointment with the call centre service. I phoned to place an order for collection at Debonairs Karaglen. The first agent told me that my order could not be placed as their system was down. She said she will give me a call within 5 minutes to place the order. I waited 30 minutes with no call. I then made another call to the call centre to make the order again. My order was taken and the agent said it would be ready in 15 minutes. My husband went to collect and when he got there, they told him there was no order placed. He had to wait again for the order. This service is really disgusting. I mean I wasted my time and airtime for nothing to be done even though it was confirmed on the phone. It's really disappointing.