Nonsense service - Soshanguve Thorntree

This is not the first time I have logged a complaint about this restaurant and their service. It is frutto constantly fight for your order, or at least find out where it is. I placed an order at 6pm and it arrived just before 8pm. On the app, it indicated that the order is on the way, which this happened the last time as well. You give grace of 20 minutes because you understand there are other deliveries enroute, only to not get your delivery. You call the store and you get rude service (you don't know if it's the staff or the manager) but they continue to spin the story of your delivery to suit them all the time. You promise you that the driver is leaving the store with your delivery as you are on the phone, they cannot confirm how long it is going to take the driver to collect all orders and leave the store. You get promised that your order will be delivered first, only to receive your order and hour later. You get on the phone and do check ups because the app doesn't allow for the data to refresh to see where the driver is ( which is bull****, to be honest ). It works perfectly to taking your order but somehow it always fails at tracking your order "once it has left the store", so they claim.

You resort to calling the registered number for the store, only to get bounced from one person to another (the same store number that went through the first time, is now being answered by the call centre team who always promise to call back but never do).

Then let's mention the quality of their food, nonsense. It is like they did half the job on your order and you can see it, to the point where the pizza is cold, tastes stale, burnish.

I want my complaint to be taken seriously this time around and best believe I am going to express my frustration on hello Peter, maybe then you will take me seriously.