KM
Kwazi M

1 reviews | Active since Dec 2011

22 Mar 2019, 18:57

Nonesense Service from Debonairs Jabulani Mall

I'm so ****ed off right now. I placed an order for an online delivery on 22/03, an email comes in stating that my order has been approved and my meal is being prepared. An hour later a driver calls me asking for my address (which is already on the order) i gave it to him and he says he'll be here shortly. Another 30minutes later I'm called again by a man that says he's the manager telling me that they cannot deliver to the area i stay in. What nonsense is that?? Couldn't i be told that earlier on? To add to this nonsense, this so called manager is rude when i ask why wasn't i informed that you don't do deliveries. I'll be taking this to the head office.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Apr 2019, 15:45
Official
Hi Kwazi
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have advised that the matter has been resolved.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***