Non delivery of order, poor service and disrepect

I placed an order @ 18:12 at BlueHills Debonairs and I was told my order will be delivered in 45 to 60 minutes. 90 minutes later I called to enquirer why my order was not delivered yet and they told that it was because they had too many orders but my order was on the way. At 20:29 I again followed up and they gave several excuses and told me they can't deliver my food tonight but they will first thing in the morning. I told them I need my food to be delivered today, I asked to speak to the manager and she did not want to come to the phone because she was cashing up, 30minutes into my call she decided to come to the phone and also told me several stories and excuses which were not adding up. She said she is going to speak to the store manager (I was told I was speaking to the manager all along) and she will call me back since i had been holding for more than 30minutes. I am still waiting for their call, the service is disgusting to say the least and the dishonesty and disrespect is on another level!!