1 reviews | Active since Nov 2010
No value for money
<p>On 24 sept at about 18h50. I went to debonaires hoping to get a club tripple decker pizza. To start off i waited 10min in the que to place an order. When it was finally my turn and i was at the front i had to wait another 10min while nompumelelo spome on the phone with another customer. I wait till she finishes then i ask for a club pizza. She tells me they have no debonaires sauce and chicken so i cant have club pizza.</p> <p> </p> <p>I waited a good 20min for someone to tell me they dont have what i want. She said they were unpacking stock i said ask them how long that will take. She couldnt get me that info either.</p> <p> </p> <p>So i ordered a 5 sausage tripple decker instead. Which i did not want but considering the time i waited i then placed an order. </p> <p> </p> <p>My issue is that it is month end why did debonaires not roaster enough people to cover the shift. One can take calls while we get served. Secondly on a month end at 7pm you run out of stock. Very unhappy with the pizza and service.</p> <p> </p>
Good day
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Good day
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
