No Service No Delivery

I placed an order at 17:38 online. I never received my order. I called Debonairs 33 times but their number was busy but got through on the 34th attempt which is understandable it’s the weekend and they are busy, I let it go. I then spoke to a lady about my order and she said it was on its way, it was 18:50 no apology nothing. I waited and I got nothing at the end of the night. You guys can take it up about their service, I just want my money back