No service and no delivery from Debonairs Pizza

Kids were hungry and requested a Debonairs Pizza. I called at 18:50 and placed my order and received confirmation at 18:51 via sms. I was expecting my order at 19:30 as I was told 40 minutes for delivery. It is now 20:03 and still no delivery. I have made 12 calls between 19:40 and 20:00 and the calls go to a call center and when the calls are transferred to the store they don't answer. Also tried the customer care line with no avail. Very poor service delivery, well in this case no delivery. It is now 20:08 still no delivery.