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GERDA N

1 reviews | Active since Mar 2013

01 Dec 2016, 10:50

NO SERVICE

<p>I made an online order last night at Debonairs vanderbijlpark and got confirmation that the order was received by the branch. a few minutes later the whole towns power went down and I got a call saying that as soon as the power comes on I will get my delivery. </p> <p> </p> <p>We waited till 10 last night and nobody piched up with our delivery. The branch just closed at 09:00 as normal and the staff went home. Where is the generator for this shop and why was this not working?? </p> <p> </p> <p>I am not impressed with this service and will think twice to order anything from Debonairs again before they can prove to me that they want my money and me as a client.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply02 Dec 2016, 14:15
Official

Thank you very much for taking the time to report your experience with our (Vanderbilpark) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)