No sense of urgency whatsoever!!

Good day, I made a pizza order with Debonairs Maponya Mall on the 25/06/2022 at 18:50pm, as per order reference: #***7. I was shocked when I called to track delivery and told to wait and the driver will call me- this was an hour later. I had no choice but to be patient and tried calling every 30 minutes until it was finally 2 hours and I took the matter to Twitter out of concern because the lines were no longer going through. The Twitter admin followed up with me to check progress and I told them I had received a super thin based pizza that was plain mockery as there was minimal garnish and cheese. It was a slap in the face and the driver took out the speedpoint to make me pay before I checked the box, which had an ice cold pizza that was way below acceptable standard. I attached a picture as proof on Twitter and was given a reference: CAS reference which has vanished from my inbox and told the team will be in touch with me urgently. I have been asking everyday when the team will get the time to address this and even threatened to resort to simply disputing the purchase with my bank as I cannot be ****** R169.90 in daylight. Please help me sort this out