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On Saturday 31 July 2021 I bought 2 small pizzas from the Davenport store in Durban. One was a BBQ Bacon and the other a Peperoni and Olive, the slip # ending in 101. I no sooner sat down when the order for # 99 was ready and the customer left with their order. Some time passed and 3 orders were called simultaneously , # 101, # 102 & # 104. These orders were NOT placed at the same time, because I had been sitting for a while before any other customers entered the store. My order, # 101, would’ve been ready ahead of the other 2, and should have been despatched accordingly. And even if the orders were only placed a minute apart, they should’ve been handed to the respective customers, a minute apart, and not accumulated to be given to us simultaneously?? I drove straight home which is on the corner of Heather and Umbilo Rds, less than a 5 min drive, more like a 3min trip. My flatmate and I immediately sat down to eat, only to find that the pizzas were not hot, and by the time we were halfway done, they were cold and very unappetizing.

I cannot compare my experience to any other Pizza outlet, as I only support Debonairs, and only the Davenport branch. I don’t even look at the menu, but always order the same Pepperoni and Olive, as it is a favourite, and the small size is sufficient to satisfy my hunger.

On a 2nd issue, I would like to suggest that you round up your prices and forger the .90c, because the cashier does not give customers the copper portion of the change. At the end of the day, Debonairs or its employees are de*****ing the public of .10c on each item it sells. In other words the cashier is charging R25.00 for a pizza advertised at R24.90, and the same probably goes for all the other similarly priced items.

Await your feedback on these 2 issues.